Privacy Policy
Last updated: 2 September 2026
Capital Coatings Group LTD ("Capital Coatings Group", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website at www.capitalcoatingsgroup.co.uk.
1. Who We Are
Capital Coatings Group LTD is responsible for the processing of personal information collected through this website.
Capital Coatings Group LTD
Unit 7, Set Star Estate
Transport Ave
Brentford
TW8 9HF
United Kingdom
Email: info@capitalcoatingsgroup.co.uk
Telephone: 020 7018 1611
Website: www.capitalcoatingsgroup.co.uk
For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Capital Coatings Group LTD acts as the data controller for personal information collected through this website.
2. Information We Collect
We may collect personal information that you provide to us when using our website or communicating with us.
This may include:
Your name
Company or organisation name
Email address
Telephone number
Business address
Information contained in enquiries or messages you send to us
Information provided when requesting a quotation
Information provided when requesting product information
Information provided when registering for or using an account
Information provided when subscribing to our newsletter or marketing communications
We may also collect certain technical information automatically when you visit our website, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on pages
General website usage information
Referring website or source
Some of this information may be collected through cookies and similar technologies.
3. How We Collect Your Information
We may collect personal information when you:
Complete a contact or enquiry form
Request a quotation
Request information about our products or services
Create or use an account on our website
Subscribe to our newsletter or marketing communications
Contact us by email or telephone
Browse or interact with our website
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Respond to quotation requests
Provide information about our products and services
Manage customer accounts
Communicate with customers and prospective customers
Send newsletters and marketing communications where permitted
Improve our website, products and services
Understand how visitors use our website
Monitor and improve website performance
Maintain the security and functionality of our website
Prevent fraud, misuse or other unlawful activity
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims where necessary
We will only use your personal information where we have a lawful basis to do so.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.
This may include responding to business enquiries, managing customer relationships, providing requested information and improving our website and services.
Consent
We may process your personal information where you have provided consent for a specific purpose.
This may include certain marketing communications and the use of non-essential cookies, including analytics cookies.
You may withdraw your consent at any time.
Legal Obligation
We may process your personal information where necessary to comply with a legal or regulatory obligation.
6. Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send you information about our products, services, company news and other relevant business information.
We will only send marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe from marketing communications at any time by contacting us at:
info@capitalcoatingsgroup.co.uk
Where applicable, you may also unsubscribe using the unsubscribe option provided within our marketing emails.
Marketing communications may be sent using Microsoft Outlook or related Microsoft email services.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business, website or services.
These may include:
Website hosting and website service providers
Squarespace
Email and communications providers
Analytics providers, including Google Analytics where enabled
IT and technical service providers
Professional advisers such as accountants, lawyers and insurers
Government bodies, regulators or law enforcement authorities where required by law
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable data protection law.
8. Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may process information about visitors to our website as part of providing website hosting, security, analytics and related services.
Squarespace may use necessary cookies required for website functionality and may also use other cookies and technologies for analytics and performance purposes.
Our Squarespace cookie banner is used to provide visitors with choices regarding non-essential cookies.
9. Google Analytics
We may use Google Analytics to understand how visitors use our website and to improve its content, performance and functionality.
Google Analytics may collect information such as:
Website interactions
Pages visited
Traffic sources
Device and browser information
Approximate location
IP-related information
Other website usage information
Google Analytics uses cookies and similar technologies to provide analytics information.
Where required by law, Google Analytics and other non-essential analytics cookies will only be used after the visitor has provided the appropriate consent through our cookie consent mechanism.
You can change or withdraw your cookie preferences through the cookie settings provided on our website.
10. Cookies
Our website uses cookies and similar technologies.
Cookies are small files stored on your device when you visit a website. They can allow websites to function correctly, remember preferences and, where permitted, help website owners understand how visitors use their websites.
Our website may use:
Necessary cookies, which are required for the website to operate;
Analytics cookies, including Google Analytics where enabled, which help us understand website usage and performance; and
Other cookies associated with website functionality where applicable.
Non-essential cookies will be subject to the cookie choices available through our cookie consent banner.
You can accept or decline non-essential cookies using the options provided by our cookie banner.
You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
11. Customer Accounts
If you create an account on our website, we may collect and process information necessary to create and maintain that account.
This may include your name, email address, company information and other information you provide when creating or using your account.
We may use this information to manage your account, provide relevant services and communicate with you regarding your account.
12. Contact and Enquiry Forms
If you submit an enquiry through our website, we will use the information you provide to respond to your enquiry and, where appropriate, provide the information, products or services you have requested.
Information submitted through an enquiry form may include your name, company name, email address, telephone number and the contents of your enquiry.
We will not use information submitted through an enquiry form for unrelated purposes unless we have an appropriate lawful basis to do so.
13. Data Retention
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors including:
The purpose for which the information was collected
Whether we have an ongoing business relationship with you
Legal, accounting and regulatory requirements
Whether the information may be required to establish or defend legal claims
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
14. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Unauthorised alteration
Unauthorised disclosure
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. International Data Transfers
Some of the third-party services we use to operate our website and business may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out lawfully and that your personal information receives an appropriate level of protection in accordance with applicable data protection legislation.
16. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing of your personal information
Request transfer of certain personal information to another organisation
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us at:
info@capitalcoatingsgroup.co.uk
We may need to request additional information from you to verify your identity before fulfilling a request.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Children's Privacy
Our website is intended for general audiences and is not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.
Any changes will be published on this page and the "Last updated" date at the top of this policy will be amended accordingly.
20. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or wish to exercise your data protection rights, please contact us:
Capital Coatings Group LTD
Unit 7, Set Star Estate
Transport Ave
Brentford
TW8 9HF
United Kingdom
Email: info@capitalcoatingsgroup.co.uk
Telephone: 020 7018 1611
21. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information about your data protection rights and how to make a complaint is available from the ICO at ico.org.uk.
Capital Coatings Group LTD
Privacy Policy
Last updated: 2 September 2026